• the first

  • All of us, whether individuals or businesses have a responsibility to do what we can to preserve the environment in which we live. This is particularly important in Australia when you consider that almost everything in this beautiful continent from our forests, rivers, and savannas to our oceans and reefs are at risk.

    According to reports only 18% of plastic packaging in Australia is recovered for future use and this fact alone makes me think more about where the products I buy are coming from, and what sort of changes I can make to live more sustainably in a fairer world. Information is key to this, knowing more about what you buy and the brands you choose can help guide choices; but whatever I do as an individual, I know there’s more that could be done, and this is no different for a business.

    As a household name, most will be familiar with Tetley’s great teas. What you might not know is that we’re part of a much bigger family called Tata Consumer Products. In the grand scheme of things, it doesn’t make a difference to those buying our tea,

    but it’s good to know that our social and environmental responsibilities support the overall goals of the Tata organisation, which come under an umbrella of ‘Working for Better’.

    Doing what we need to do to live and operate in a sustainable way is a journey that we all share, and this is something that in time we will all need to invest in.

    The reluctance of some to pay a little more for products that have been sustainably produced puts greater reliance on manufacturers and businesses to do more, and I’m really proud that collectively as a business we’re doing some great stuff to make a difference, and we want to share and celebrate this with you.

    Perhaps more importantly, we want to talk about the areas where we can do better too, the big message is that there’s no such thing as a perfect plan that will hit everything in one go, but every little change can make a difference which is an important message for us all.

    Scott Wackrow

    Country Head Australia

    • Our Sustainability Pillars

      Video Thumbnail


  • for the
    love of

For the love of products

    • the importance
      of one
      small leafright-arrow

    • Our tea comes from our factory in Cochin. Internationally, we need a tonne of tea each year to make our products, 31,000 to be exact, which if you’re wondering is around the same weight as 8,000 male hippos!

      We buy the tea we need from estates and tea auctions around the world, but first, let’s look at where our tea begins its journey.

      Tea is an agricultural crop, it grows on a bush and the top leaves are the ones that are plucked, dried, and cut to turn it into the sort of tea leaf you’d recognise.

    • The climate and conditions tea needs to thrive means that it’s generally grown in some of the poorer countries of the world, where things are very different, and life can be challenging.

      Tetley doesn’t own any tea estates, but we need to make sure that the farmers who grow our tea are able to make a living, and the people working and living on the estates that we buy our tea from are treated how they should be.

      This means being paid fairly; and having access to the essentials they and their families need like food, water, housing, healthcare, and education; and that their rights as individuals, whether children, women, or men are respected and upheld.


For the love of products

    • the
      value of

      There are many parts to the supply chain, and we need to make sure that everyone is doing their best to protect the environment and support tea communities.

      We think working together with others on shared goals feels great. No matter how big the challenge, having others by your side makes things seem more achievable and this is where our partners come in.

    • one cup
      at a

      All Tetley tea is Rainforest Alliance Certified. This means that farmers manage their land more sustainably, protect the environment, and benefit from improved livelihoods. The tea estates are audited by independent certification bodies to ensure a rigorous standard for sustainable agriculture is followed. Rainforest Alliance Certification aims to create a better future for people and nature. Find out more at ra.org.

    • Thoughts on saving the planet can be pretty overwhelming, so simple things that help make a difference are good to know.

      This little green frog is one of them. You can see it on our packs of tea, and if you have been paying attention, you'll know why it's there and what it means!

      What's good to know is that by buying products with the Rainforest Alliance frog seal, you're helping to protect forests and support communities around the world. Not too bad a feat from your armchair, is it?


For the love of products

    • Another important partnership we have is with the Ethical Tea Partnership (ETP). As one of the founding members, we have worked closely with the organisation for many years.

      Video Thumbnail
      The ETP is a membership organisation working with tea companies, development organisations, and governments to improve the lives of tea workers, farmers, and their environment. Its aim is to drive long-term, systemic change across three thematic areas in tea — economics, equality, and environment, as well as supporting communities on the ground with programmes across Africa and Asia.

    • Video Thumbnail
    • afruity

      We've been talking loads about tea that's black and green, but more and more people are drinking different types of teas like fruits and herbals. Whatever the beverage, we source the best of ingredients to go into our products.

      The same need to care for the environment and the people who work to grow the fruits and botanicals we need, apply here too! We're working hard to find the right type of certification to apply to this growing area.

      We'll keep you posted on how we get on.


For the love of products

  • meet our
    in the field

  • We’ve some really dedicated sustainability and ethics champions at Tetley and want to shine a light on some of them. Here we chat to Lucy Urwin, she’s one of our fantastic tea buyers and blenders, responsible for all things sustainable in relation to our suppliers and tea communities.

    “It’s important we look out for those who are less represented in smaller tea communities, and as a sustainability manager, I get the opportunity to do just that.

  • When the tea community thrives, everyone else in the supply chain does too.

    Being invested in buying tea in a fair and sustainable way means that you’re looking at the bigger picture and the long-term health of the tea industry as a whole.

    It takes 7 years of training for us to develop the expertise we need to do our job as tea tasters and buyers, and part of this involves spending a year abroad.

  • SIX slide


For the love of products

  • There’s no substitute for seeing estates first-hand, and talking and listening to those that work to produce the tea we buy.

    The major groups involved in tea are committed to working together on sustainability projects too, so there’s a lot of knowledge sharing and joint purpose to achieve best practices.

    Relationships are really important. It’s critical that our suppliers are on board with our sustainability journey. We rely on them being open with us, so that they can communicate issues they’re facing on the ground and we can do our best to help.

    It makes me really proud to work for a company that has sustainability high on its agenda.

    In the coming years, I’d like to visit farmers who have been impacted by our

  • project work and get feedback on where we should focus next.

    At home, I’m an avid believer in sustainably sourced clothes and avoid fast fashion if possible. I’m always trying to make conscious shopping decisions to avoid single-use items too.

    I look to buy from companies that form part of a recognisable scheme that supports the environment and communities like B Corp or Rainforest Alliance.

    With more brands making a conscious decision to commit to these type of programmes, 100% environmentally sustainable shopping becomes a much more accessible and viable option for climate-anxious consumers like me."

  • Video Thumbnail
    Video Thumbnail


For the love of products

  • Going
    round in

    The world of sustainability is full of jargon, so we thought we’d have a stab at explaining one bit — the circular economy.

    Well, it’s nothing to do with the growth in e-bike sales or plate spinning masterclasses (yes, there are such things), this circle is an economic one.

    The basic idea is that the environment should not suffer when things are made or produced, and once made, items should keep going in one form or another for as long as possible. Only then, when nothing more can be done with them, should as little as possible end up as waste.


For the love of products




    Soft Plastics

    Tea Bags


    Made from

    Paper Board

    PP Plastic

    Tetley = PP/PLA

    Coated Paper

    Recycling guide

    Recyclable / Biodegradable

    Started Transition to Recyclable / Biodegradable

    bad plastics

    In line with the Australian Packaging Covenant, Tetley is committed to change to 100% sustainable packaging with a 2025 target of:

    100% of plastic packaging to be reusable, recyclable, or compostable

    70% of plastic packaging to be effectively recycled or composted

    30% of recycled content on average to be included in all plastic packaging

    Tetley has signed both the UK and European Plastics Pacts. Design, innovation, and investigation of alternative delivery models all have their part to play.


For the love of products

  • no
    time to
    stand still

  • Although always more than happy to sit down and enjoy our favourite brew, when it comes to the planet, we can’t take time out. We have to keep looking at every part of our business to see what more we can do to minimise our impact on the environment.

    We have been making great strides as a business, but we know there’s a lot more to do. Working to deliver against our commitment for all packaging to be reusable, compostable, or recyclable by 2025 is a big part of this.

  • 2025 is not that far off, so we’re working hard to deliver the right solutions, for those that love our tea, for us as a business, and of course our hosts the planet.

    Among our many projects, removing the plastic overwrap from our tea cartons is a big must.

    When you consider the amount of waste which is being sent to landfill every year, this little switch could add up to have a big impact.


For the love of products

  • bags of
    bags of

    Did you know the whole tea industry is working hard to change the way that tea bags are made? It’s because most bags use heat to seal the bags — and it needs a tiny bit of plastic to do this.

    Although only a tiny amount, the bags can’t be composted with your household food waste, but, changing the type of plastic used to one that comes from plant sources like sugar beet, they can be.

    Our machines produce 1000s of bags in a minute, which means heating, sealing, and cooling in less than a second — biodegradable tissue prefers speeds around 6x slower than this!

    • Rolling out


    • Some companies have had a problem with the bags not holding together. A mouthful of tea leaves is not what we’re after, no matter how good the tea!

      So, we’ve taken our time to get it right, and our fantastic engineers have worked their magic to develop a clever widget or two to help the tissue cope with our high-speed production environment — the transition process has begun, but it will take a little time, we’ve:

    • 200 product lines

    • 9bn tea bags to convert

    • 1bn converted so far

    • 270 tonnes of plastic removed

  • How to dispose of
    biodegradable tea bags

    Brew your perfect cuppa

    Drop in your food-waste bin

    Your food-waste goes back to nature


  • for the
    love of
    our planet


For the Love of Our Planet

  • for the
    love of our

  • Here at Tetley, it’s given that we love tea, but we also love the planet, so we take full responsibility for our impact on the environment.

    There are big challenges to safeguard planet earth for future generations to come, and focusing on our carbon emissions* and how we can work to reduce them is a key part of our sustainability strategy.

    To reduce them, we first have to map out where they're coming from, which means looking at every part of our

  • organisation and beyond — from the tea plantations where the tea is grown, to how it’s shipped to our factory and manufactured into the products you know and love.

    As we are sourcing from multiple countries and have hundreds of suppliers, it's a big task, but we're committed to getting it done. It's all part of the roadmap to get us to Net Zero.

    *gases like carbon dioxide that can harm the environment and that come from factories and cars, among other things

  • Video Thumbnail


For the Love of Our Planet

  • carbon
    reduction —
    easy as

    Net Zero is a big buzzword at the moment, but what does it actually mean?

    Essentially, it’s the balance between the amount of greenhouse gas emissions being produced and the amount removed from the atmosphere. You get to Net Zero when the amount that’s added is no more than the amount taken away.

    There are two main ways to achieve Net Zero — to reduce emissions and do things to 'cancel out’ any that remain.

    You know it's not going to be that simple!

    • loppy


For the Love of Our Planet

  • our
    to net zero

    • 65% Renewable Energy

      To power our factory

      Efficient Production & Zero Waste to Landfill
      Carbon Removal
  • 65% of contracted load of electricity is provided by Solar

  • Our factory in Cochin, India is zero waste to landfill and is moving to specialist recycling of tissue waste


For the Love of Our Planet

  • every change

  • Here Divya Shrivasta talks about the little things she does to do her bit for the planet.

    Relocating our office to a co-working space has proven to be a smart decision for us in terms of space utilization and energy efficiency. We prioritize minimizing our environmental impact by maximizing recycling efforts and consciously selecting sustainable brands for sourcing. The B-Corp movement holds significant value in Australia, and I actively seek out B-Corp companies for both professional and personal purposes.

    Even in our home, we make conscious efforts to contribute. From recycling Soda cans to donating clothes, we ensure everything is either reused or recycled.

  • We are highly aware of the importance of conserving energy, so diligently power down devices. Additionally as a parent to a young baby I opt for reusable diapers whenever possible.

    Moreover, I have embarked on a personal mini awareness campaign. I gift plants to promote the significance of nature and our precious planet. On special occasions and significant moments in my life, I make a point to plant a tree.

    I firmly believe that if everyone joins hands and implements small changes, the lungs of our planet will breathe more freely.

    Divya Shrivasta

    Head of Marketing, Australia NZ


For the Love of Our Planet

  • it's the
    small things
    that matter

    We often use the word ‘invest’ when talking about protecting the planet, but I think this can make it seem like it’s someone else’s job – those that have the money to invest, or individuals or companies that contributed most to the mess in the first place.

    In reality all of us have to do our bit and it doesn’t have to be about investment, just thinking about how to do what you normally do you differently can make a difference.

    My household isn’t perfect, but we do try. Carbon footprint and waste are our things – it makes it sound huge, but really it breaks down into shopping and travel.

  • When you think about it, our contribution is simple. We buy the majority of our bulk foods from zero waste company The Source Bulk Foods. https://thesourcebulkfoods.com.au/, and make sure that we recycle as much as possible and drop of any soft plastics for recycling at supermarkets, when the scheme is running, where they are collected and sent away for special recycling.

    For travel, we are a one car family and try to use public transport as much as possible, so that’s the electric train for me.

    In the Summer I like to go to work by bike. I’m no Cadel Evens, but I like to mix up my exercise, so a 9km ride to work is a good way to clear your head for the day. I’m not a massively keen cyclist, but I do enjoy it, and it’s good for the planet and the body too, you can torch around 1,255 KJs on the way to work, so just right for a guilt free muffin on arrival, and the same on the way home of course!

    Scott Wackrow

    Country Head, Australia


  • for the
    love of

For the love of People

  • for the
    love of

  • The care we give to local communities is an important pillar of our sustainability programme. We have lots of different initiatives to help communities close to home and work with a number of partner organisations to help communities abroad. We’ve committed £1.2m to help communities living on tea estates in one of the poorest countries of the world, Malawi.

    Let’s show you some of the different ways we are helping communities near and far.


For the love of People

  • lighting
    up lives

  • Tetley buys more tea from Malawi than any other tea company. Malawi is also one of the poorest countries in the world. Here, we want to share some of the things we are doing to help tea communities there.

    Let’s be honest, the thrill of candlelight during a power cut fades pretty quickly, but what if that’s all you ever had to see you through the night?

    Just 4% of the rural poor in Malawi are hooked up to electricity, so for them, candles or dangerous paraffin lights are all they’ve got.

  • With our friends at the Ethical Tea Partnership, we’re giving solar lamps to as many families as possible on the estates at two of our biggest suppliers there.

    So far, lights have been given to every house, that’s 5,410 families — making a big difference to daily life. Children can do their homework, and people can meet outdoors and do a range of other tasks after dark that they couldn’t do before.

    The lights are creating jobs too. So far, 45 people have been trained to service and repair the lamps, so that they can have as long a life as possible.


For the love of People

  • shining
    the light on

    Meet Cassim (65), the Compound Chief at Satemwa, managing three compounds with 8 houses each. His wife is a tea plucker on the estate, and they and their 2 children live in an estate house with no electricity.

    Cassim was surprised that he and other workers got a solar light when they were given out.

    “We were not sure that low ranked workers like us would be among the beneficiaries…I have been in the estate house for over 20 years...buying candles daily for the kitchen,

  • children’s study room, seating room, and general use. It used to cost me MKW9,000 a month for lighting only. I decided to buy a torch that uses batteries, which was also expensive to maintain.

    I did this because my child experienced fire burns, as a result of a fire that started because of candlelight.

    The family was hugely affected. We spent almost a month nursing the wounds at the hospital, spending money that could have been used for other pressing needs.”

    Since receiving the lamp Cassim has “Spent nothing on lighting for the past month...I have been able to save money for other household needs. I would like to revive my business with the savings I will accumulate. My lifestyle has changed, my children study well and we are a happy family now.”


For the love of People

  • villages working together

    If we have a bit of spare cash, we think nothing of being able to put it in the bank and save it for a rainy day. In many parts of the world, people with low incomes just can’t do this; not eligible to save or access loans through normal banking routes.

    In Malawi, families that can’t access affordable loans can struggle to pay for basic things like school, healthcare, and everyday essentials like food or home repairs.

    We are working with the ETP to support a scheme which helps families set up and run their own ‘banking system’. For such a simple concept, the scheme has a very long name — Village Savings Loans

  • Associations. VSLAs are like a community bank, workers get together and begin to save money as a group. Each group has a leader, who is trained on the rules of how to run the VSLA and the group are given tips on ways to grow their income.

    Once set up, savers get interest on their savings; they can access their own money like any normal bank (although this one doesn’t have a building), and they can even request loans to start a small business if they want. They are proving a big hit.

  • 2,473

    workers signed up at Eastern Produce


    VSLA groups formed


    had no savings prior to the VSLAs


    savers are women


    have been able to use savings to buy a cell phone


    have been able to add iron sheeting to their houses for the first time


For the love of People

  • the savings
    route to a
    life upgrade

    Meet Charity Chiphwangwi, who works as a company clerk on Eastern Produce’s Eldorado Estate. After her husband stopped working, Charity became the sole earner of the household.

    Although able to support the family from day to day, her earnings were not enough to pay her children’s school fees and build a house of her own. This changed when Charity attended a meeting about the VSLA scheme. She saw the benefit of the scheme immediately, signed up and was elected secretary for the group.

  • Her first goal was to save enough money so that she could access a loan. With initial savings of MKW40,000, she borrowed MKW100,000 from the group, which she used as capital to start a business selling chitenge cloth.

    After one month of trading, Charity made a profit of MKW50,000, paid the outstanding amount on her daughter’s school fees, and bought the textbooks and stationery needed for school.

    She plans to spend the next profits on iron sheets for her house.

    “Because of the VSLA group, I now have a business of my own. I recommend for other workers who have not yet joined these groups that they should hurry and join the VSLA group because they are missing out on ways that they can upgrade their lives.”


For the love of People

  • seeds of a

  • In many rural communities where tea is grown, families’ diets are ofen based on one food type, which is maize. This, plus a few leafy vegetables are the main crops grown by communities surrounding our supplier Satemwa’s tea estates in Southern Malawi.

    Farming in the same way as many generations before them is not always the best way to get results, and when you add extreme weather events, you can see why a good crop can’t always be guaranteed. Tetley has teamed up with a retailer on a project where almost £20,000 is being used to supply seeds, herbs, grafted fruit trees, and compost to help communities create new kitchen gardens.

  • Communities are being trained on how to make their plots more productive and are being given nutrition tips at the same time. A wider range of produce will not only help improve diet; families can get some extra income from selling any surplus fruit to their communities too.

  • 1,000s

    of households helped so far


    grafted trees purchased


    trees given to each household


    companion herbs purchased


    herbs given to each household


For the love of People

  • a
    of care

  • Here at Tetley, we really understand the value of connections, stopping to have a cup of tea with someone is so much more than just enjoying a brew; it's a time to stop, reflect and most important connect.

    Tea and companionship is a perfect pairing, which is why we’ve been the main supporter of the Letterbox Project in Australia since it began in 2020. The concept is simple, it’s a carefully managed programme whereby people are matched to become pen pals. In this fast-paced digital world, receiving good old-fashioned mail has become a

  • real treat and for some who are lonely and isolated, is a huge boost to their morale and sense of wellbeing.

    It’s estimated that loneliness costs Australia some $2.7 billion dollars annually through increased doctor visits, absenteeism and unhealthy associated behaviour. As a supporter of the Letterbox project, around 50,000 people have been reached, reducing the negative social, economic and health outcomes in the country.

    Of course, we’ve done our bit too and spread a little bit of care and companionship through our own deliveries.


For the love of People

    • checking in on each other

    • Quite rightly, there’s a big spotlight on the importance of mental wellbeing in the workplace. We talked to our People Manager Sally Conway to learn more about how we help our own people.

      “We’ve stepped up our commitment to support the mental health of our people across the business. COVID showed us that we need to be more proactive in this area.

      In lockdown, we did a lot of things like company-wide Yoga workshops, and take 5 mental health breaks, and we are now building a more comprehensive programme of support and awareness to take us forward in this ‘post pandemic’ period.

    • As well as training Mental Health First Aiders, we’re stepping up training to aid early identification of common areas of concern, and broadening the advice and guidance available. The aim is to address pressures beyond the workplace, like financial planning, issues with care of elderly relatives, or adjusting to sickness.

      We are also holding menopause awareness sessions, focusing on anxieties related to menopause and signals to be alert to which might suggest extra support is required.”

      Sally Conway

      People Manager


For the love of People

  • the true
    meaning of an
    uplifting cuppa

    Checking in with others around us is really important, particularly with work colleagues.

    Our tea buying and blending team are an important bunch at Tetley, and although they’re busy tasting hundreds of teas a day, they still make time for each other.

    We caught up with Assistant Tea Buyer and Blender Ellie Jones to find out what she has been doing to keep an eye on morale within the tea buying team.

  • “Just noticing something that someone else does can make a real difference to how they feel. Sometimes, you don’t get time to go down the formal corporate recognition route, so as a department, we do something which is low tech and fun.

    We call it the Celebration Box — it’s literally that! When someone does something of note or there is something to celebrate, big or small, you simply scribble it down and pop it in the box. At the end of week team meeting, I play compère and read out the recognitions in true game host style, and every 6 months, present the ‘best bits’.

    When home working meant we were not together as a team, we went a little more high-tech with Gmail taking over from a post-it, but we continued in the same vein, taking advantage of being able to have different background effects to suit the mood.

  • girl

    It’s a really simple thing, but it makes a big difference to people’s day.”


For the love of People

  • So, it seems that even with all the tea the buying team have at hand, sometimes even their morale needs a little boost.

    Like most companies, we measure opinions and attitudes within the company on a regular basis. Needing to measure morale within tea buying was flagged as an area for attention, so Ellie jumped right on it.

    “No post-it notes this time! To give everyone a chance to reflect on how they’re feeling at work, I created a simple survey for the team to complete anonymously each month.

    We tend to have a quarterly cycle and two months of short dip checks to get a steer on anything that needs to be addressed, and then a more in-depth

  • questionnaire to add some meat to the bones. Each quarter we have a team townhall where we discuss what’s been highlighted and how we can work together to boost morale.”

    Again, it doesn’t need to be complicated. One of the most effective morale boosters has been having breakfast together. Before lockdown, the team would gather over a cooked breakfast once a week. Missing that time to share they moved it online, taking time to have a remote breakfast together, a catch up, and a good cuppa set them up for the day.


For the love of People

  • the last

    We hope we have given you an idea of all the work we’re doing here at Tetley as we strive For Better.

    There’s still lots to do on our journey, so we’ll keep you posted on how we’re getting on.

    Think you’ve earned yourself a cuppa, so select your favourite, sit back and enjoy — but don’t forget, only boil what you need and remember to dispose of your packaging and tea bag properly.